Skip to main content
MixPay
Help center

Wallet

I forgot the PIN. What should I do?

  • Decentralized wallet: This wallet is decentralized and operates without a central authority.

    • No custody by the platform: The platform does not charge your wallet, ensuring that you have complete control over your funds.

    • Irrecoverable if forgotten: If you forget your PIN, there is no way to recover it, as the platform does not hold any of your wallet information.

    • Limited attempts: You can try to enter your PIN 5 times within 24 hours.

    • Gradual recovery: Take your time and attempt to recall your PIN gradually to regain access to your wallet.

Remember to keep your PIN secure and note it in a safe place to avoid losing access to your wallet.

This article was migrated from the MixPay help center on 2026-04-26. Talk to support if anything is out of date or you didn’t find what you needed.

Talk to us

Couldn’t find your answer?

Pick the path that fits — we route customer payment questions and merchant inquiries to different teams so you get the right answer faster.

I’m a merchantPricing, integration, API, plugins, demos, partnerships, or anything pre-sale. Routed to the merchant success team.Talk to sales