If your withdrawal has not been credited, first check the transaction status on the blockchain.
You can use a blockchain explorer to find the transaction ID (or hash) and view the confirmation status of the transaction.
If the transaction has been confirmed but not credited, contact the customer support of the recipient's wallet or MixPay for assistance.
This article was migrated from the MixPay help center on 2026-04-26. Talk to support if anything is out of date or you didn’t find what you needed.